Return Policy

Our goal is complete customer satisfaction.

For a full refund or exchange:

If you are dissatisfied with your purchase for any reason:
  1. Call us at (800) 544-5858 to obtain a return authorization number.
  2. Pack the item in its original condition in the original manufacturer's packaging.
  3. Ship it back to us within seven days of receipt.

Returns without a return authorization number are subject to a 15% restocking fee or refusal.

Exception:

Vacuum cleaner bags and parts, sewing machine parts, software, and literature may not be returned.

Shipping price policy:

  • $6.95 shipping and handling charge.
  • Extra charge applies for machinery over 40 lbs or products that need special crating and to items shipped outside the continental US. (Fully assembled industrial sewing machines require special crating.)

Please call us with any questions about the general policy or a specific order.

(800) 544-5858